We provide a variety of content at our site. We may offer games, product information, recipes, entertainment, advertising, surveys, promotions, sweepstakes and contests, as well as information about our company. We hope you enjoy our site and the various features and opportunities we offer.
PARENTS: We are especially mindful of the need for children under 13 who may visit this site to consult with their parents before furnishing personal information or ordering anything online, and have adopted special procedures to safeguard children’s privacy online. We’ve developed our privacy practices from guidelines established by the Children’s Advertising Review Unit (“CARU”) and in compliance with the requirements established by the Children’s Online Privacy Protection Act (“COPPA”). We also recommend that you monitor your children’s online activities and learn about and use software or other tools that can help you assure that your children enjoy the Internet in a manner that reflects your own preferences.
FREQUENTLY ASKED QUESTIONS
1. What type of information does SIFCo collect and how does the site collect it?
We collect certain information automatically, like IP addresses, browser types, referring websites, and access times, when consumers visit our site. This “web log” information is not personally identifiable, but provides important information on the number of visitors, and what areas or features they like best. Our visitors can review our site and participate in many features without disclosing any personally identifiable information.
SIFCo collects personally identifiable information including, but not limited to, name, home address, e-mail address, and telephone number, from our visitors on a voluntary basis. We do not require this information for customers to access any of our sites. However, to participate in some of the programs or features we offer, customers may have to provide personally identifiable information. We request only the personally identifiable information we feel we need to offer the service or feature or to fulfill requests. For example, we need your name and e-mail address to add you to an e-mail update list. We may require a home address and telephone number to enter you in a contest or sweepstakes so that we can send prize notifications and prizes. To sign up registered shareholders to receive proxy and other information online, we ask for a Social Security or tax identification number and other information to verify your identity. We may request feedback from our visitors in the form of surveys, questionnaires or our feedback forms on their preferences and reaction to our products, including demographic information, like age, gender and interests, to help us better serve you. We ask for credit card information where we offer online shopping opportunities.
We may sometimes offer programs with other sponsors where personally identifiable information is shared with both SIFCo and a business partner. In those instances, we will provide you with notice at the time of any registration about the program and will offer you a choice about sharing the information. If you choose to NOT have your information shared, your information will not be shared and you will not be able to participate in or receive the benefits or services provided by our business partners.
You must be 18 years of age or older and own a valid credit card in order to purchase anything at the SIFCo online store. Personal information, including your name, billing and credit card information, mailing address, e-mail address and telephone number, which is necessary to fulfill orders for products, will be collected and, with the exception of credit card information, saved by SIFCo to facilitate future shopping experiences. SIFCo will aggregate information about online transactions by SIFCo customers and statistical data on orders placed online and share the information internally for research and tracking purposes. For your convenience and to serve you better, your customer profile will include preference information based on your orders. SIFCo may also use third-party order fulfillment services to process and fulfill orders made on the site. Your personal information will only be provided to these third parties to process your order or fulfill your requests and we require that these companies agree to maintain the confidentiality of your information.
2. How does SIFCo use the personally identifiable information that has been collected?
Except as explained below, personally identifiable information shared with SIFCo will only be used to fulfill your requests, to improve our site and our products, to provide customized features and offerings, and for other internal marketing purposes, and will not be sold or provided to third parties. If you decide to provide personally identifiable information in order to participate in a special area of our site, such as registering for e-mail updates or for a special program or contest, we will use the information you provide for that purpose. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those visitors that ask to receive this information will receive it. We also offer visitors an opt-out option in each of our promotional e-mails that allows you, at any time, to cease receiving such information.
Anonymous, aggregate data about site usage and other features may be shared with third parties. SIFCo reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect our site, our property, or the safety or rights of any visitor or third party, to fulfill your requests, to cooperate in a legal investigation, or in connection with the sale of our business or one of our brands without notice or consent. For our practices regarding children under the age of 13, please see question 4 below.
3. Does SIFCo share the personally identifiable information that it collects?
In some circumstances, we may partner with another company to provide certain content, programs or features. Examples include certain promotions, loyalty programs, sweepstakes or contests. In those situations, when you provide personally identifiable information about you or your child, it may be sent directly to SIFCo and to our partner company, or we may share the information with our partner company. In these circumstances, we will always let you know whether, in addition to SIFCo, another company is collecting information or if we need to share your personally identifiable information with a partner company to provide the program, service or feature. We (and our partner company) will also provide a link to the respective online privacy policies so that you can make an informed decision about whether to share your (or your child’s) information. Although we only partner with companies who agree to adopt privacy policies that are consistent with our own values and policy, and are in compliance with COPPA, we are not responsible for the policies or offerings of any third party, and urge you to review their policies and terms and conditions as they may vary.
4. Does SIFCo collect information from children under 13?
SIFCo does not knowingly collect personally identifiable information from children under the age of 13. A number of tools exist to help parents manage their children’s online experience, including hardware and software programs that provide filtering options. You can download special software or purchase specific hardware that will limit surfing the sites you deem appropriate for your home. Many of these services are free; others require some form of payment.
5. Does SIFCo use “cookies” or other tools?
If you don’t want cookies, you can turn off all cookies or have your computer notify you when cookies are being sent by following the instructions for your particular web browser, such as Netscape, Safari, Firefox or Internet Explorer.
6. What type of security does SIFCo provide?
SIFCo uses its best efforts to make sure all information received from our online visitors is secure from unauthorized access and use. All personally identifiable information from our customers is protected by our security measures, which are periodically reviewed. SIFCo also requires agents used by SIFCo for fulfillment and technical services to sign confidentiality agreements protecting your information.
SIFCo cares about the safety and security of your credit card transactions or shareholder information and uses 124-bit SSL (“Secure Sockets Layer”) when you provide your credit card or other similar sensitive personal information to us online. SSL is the industry standard security protocol which makes it difficult for others to intercept your information online. You should keep in mind, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient.
7. Does SIFCo provide links to other sites?
8. How can I review the information you have stored about me or my child and how can I change or update this information?
Customers who provide personally identifiable information through our websites can review, update, change or delete any or all of their personal information by clicking on “Update Your Account Profile” once in the SIFCo online store, or by contacting our Consumer Affairs Department by 1) using the “contact us” form on the website, 2) calling 800-700-9687 Monday through Friday 8 a.m.–7 p.m. ET, or 3) writing to Stretch Island Fruit Co. Consumer Affairs, PO BOX 242, Grapeview, WA 98546.
Last update: September 7, 2010